Shipping policy

1. Order Processing Time

• All orders are processed within [e.g., 1–3] business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• [Option A: Flat Rate] We offer flat rate shipping  to [all European countries.
• [Option B: Carrier Calculated] Shipping rates are calculated based on your location and the weight of your package.
• Delivery delays can occasionally occur.

3. Shipment Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
• The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

• Filati in Rocca is not responsible for any customs and taxes applied to your order.
• All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

• Filati in Rocca is not liable for any products damaged or lost during shipping.
• If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.